Privacy policy

Privacy Policy

Effective Date: October 2025
Company Name: Phasewalker
Chamber of Commerce (KvK): 97775975
VAT Number: NL005287656B48
Address: Isidorusplein 3, 5741MH Beek en Donk, The Netherlands
Email: info@phasewalker.eu

1. Introduction

Phasewalker (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website www.phasewalker.eu, which operates through the Shopify platform.

By using our website, you agree to the terms of this Privacy Policy.

2. Personal Information We Collect

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

This may include:

  • Name, billing address, and shipping address

  • Payment information (credit card, PayPal, etc.)

  • Email address and phone number

  • Order details (products purchased, order history)

  • IP address and browser information

Vehicle-related data

As an automotive parts supplier, we may collect additional information that you voluntarily provide — such as your car’s make, model, year, or VIN — to verify product compatibility.

This information is used solely to ensure correct order fulfilment and is never shared for marketing purposes without your consent.

3. How We Use Your Personal Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your order or support requests

  • Prevent fraud and ensure security

  • Improve our website and services

  • Comply with legal obligations (e.g., taxes and accounting)

4. Sharing Your Personal Information

We share your personal data with trusted third parties only when necessary:

  • Shopify (our e-commerce platform and data processor)

  • Payment processors (for secure payment transactions)

  • Shipping partners (to deliver your order)

Each of these partners is bound by data protection regulations and contracts that ensure your data remains secure and confidential.

For more information on how Shopify handles your data, see Shopify’s Privacy Policy.

5. Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described above or as required by law (for example, accounting or tax obligations).

6. Your Rights (EU/EEA Customers)

If you are based in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data

  • Right to correction or deletion (“right to be forgotten”)

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise any of these rights, contact us at info@phasewalker.eu.
We will respond to all legitimate requests within 30 days.

7. International Data Transfers

As our webshop operates on Shopify, your data may be transferred and stored outside the EU, including in Canada and the United States.
Shopify uses Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data is protected at the same level as within the EU.

8. Cookies

We use cookies and similar technologies to improve user experience and site performance.

You can manage or disable cookies in your browser settings, though some features of the site may not function properly without them.

9. Security

We follow industry best practices and implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

10. Complaints

If you believe your personal data has been mishandled, you can contact us directly at info@phasewalker.eu.

If you are not satisfied with our response, you also have the right to lodge a complaint with your local Data Protection Authority.
In the Netherlands, this is the Autoriteit Persoonsgegevens:
📍 www.autoriteitpersoonsgegevens.nl

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
The latest version will always be available on our website.

12. Contact

For questions about this Privacy Policy or how we handle your personal information, please contact:

Phasewalker
Isidorusplein 3
5741MH Beek en Donk
The Netherlands
📧 info@phasewalker.eu